Terms & conditions for selling your device

1. Who we are and contact

These terms apply when you request to sell a device to Perfect Phone Branding. Contact PerfectPhoneLLC@outlook.com or call 239-313-6967 with questions before handing over or shipping your device.

2. Ownership and accurate information

You must be at least 18 and own the device or have valid authorization to sell it. Provide accurate contact details, specifications and condition information. A valid ID and proof of ownership may be requested before the purchase is completed.

3. Carrier locks, financing and third-party rights

A carrier lock is different from outstanding financing. Supported carrier-locked devices may qualify for a quote, but the device must be fully paid off and free of installments, leases, liens or other third-party rights before purchase. If you are unsure, contact us before shipping. Agreeing to these terms does not remove debt or someone else’s rights.

4. Lost or stolen devices and security locks

We do not purchase stolen devices or devices reported lost. Remove Find My, activation locks, Google accounts and other security locks before handover. Business or school management must be removed by an authorized party. Do not bypass security protections. If damage prevents account removal, contact us for review before shipping.

5. Quotes, inspection and your approval

Quotes depend on your answers and are subject to inspection and verification of model, configuration, carrier status and condition. Cracked glass with an undamaged OLED/LCD display is assessed separately from cracked glass with display damage. Repairs, functional issues or unavailable pricing require review rather than a confirmed offer.

We may revise an offer or decline a purchase if the device differs from its description or is ineligible. Any revised amount must be communicated to you for approval before completing the purchase; silence is not agreement. An inspection request is not a purchase offer.

6. Personal data on your device

Back up and remove personal data, accounts and SIM cards before handover. Do not include passwords, verification codes or banking credentials in your request. If you cannot remove data because of damage, tell us before handing over the device.

7. Store visits and prepaid shipping

You may visit our Fort Myers, Cape Coral or Estero location, or request a free prepaid UPS 2nd Day Air label to our Fort Myers store. A request does not immediately create a label: labels are purchased after our team accepts an eligible shipping request. The prepaid inbound label cost is not deducted from your offer.

Provide an accurate shipping address, name and phone number. Confirm the packed dimensions and weight with us and use protective packaging. Do not ship loose, swollen, damaged or recalled batteries through this flow; contact us first. Use the address printed on your label and keep your drop-off receipt, tracking details and evidence of the contents.

If a purchase cannot be completed after receipt, contact us to arrange a return and confirm any applicable return costs before authorizing it.

8. Lost packages and carrier claims

A prepaid label is not a promise of insurance or reimbursement of the quoted value. If a shipment is lost or damaged, contact us promptly so we can investigate and assist with any available carrier claim. Carrier terms, coverage, deadlines and documentation requirements govern claim decisions; compensation is not guaranteed. Any claim proceeds will be handled according to the parties’ legal rights. Nothing here limits liability or rights that cannot lawfully be limited.

9. Purchase, payment and communications

Submitting a request or receiving a shipping label does not complete a sale or transfer ownership. The purchase requires inspection and agreement on the final amount. Payment is arranged using your selected PayPal, Zelle, Venmo or Check method after the purchase is confirmed. We may contact you using the details you provide about inspection, shipping, revised offers and payment; this agreement is not consent to marketing messages.

10. Request records and these terms

We retain your request details and the accepted terms version, language and acceptance date to administer your sale and keep transaction records. Contact us with questions about your information. Updates to this page do not by themselves replace the terms recorded for a previous request. These terms do not waive rights that cannot be waived under applicable law.